Refund policy
Return & Refund Policy
At Nexora, customer satisfaction is our priority. We are committed to providing high-quality products and a secure shopping experience.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
-
Your order number.
-
Clear photos of the item and its packaging.
-
A brief description of the issue.
Once your request has been reviewed, we will provide an appropriate solution, which may include a replacement or a refund.
Returns
Due to the nature of our products and fulfillment process, we do not accept returns for change of mind, incorrect product selection, or if you no longer wish to keep the item.
Please do not return any item without contacting us first. If your return request is approved, we will provide instructions on how to proceed.
Refunds
Refunds are only issued when it is confirmed that:
-
The item arrived damaged or defective.
-
You received the wrong product.
-
Your order could not be fulfilled.
If your refund is approved, it will be processed to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with your order, please contact us at: